As handmade crochet wear, knitwear, and fibers are delicate in nature, all sales are considered final. Therefore, we kindly ask that you carefully review the description and dimensions before making a purchase from Hugs for Heads or its affiliate website, Hugsforheads.com. Please note that we stand behind all of our Hugs for Heads branded products and do not provide refunds or accept returns or exchanges for them. Thank you for your understanding.

If you have received an incorrect item or have any questions regarding your product, please contact us via email at Kelly@HugsforHeads.com or through our Instagram @HugsforHeads.

The store manager explained to the customer that the policy was clearly stated on the company website.